What to do when you visit Prudentialife

The releasing of checks for Prudentialife planholders has 2 major steps:  

 

1.  Validation - This is where Prudentialife will confirm if you are indeed a member of a particular batch of planholders that are scheduled to receive their checks on that particular day.   

Be sure to arrive at the Prudentialife Makati Office before 6:00 AM.  BTW, releasing of checks is done between Monday to Saturday.  
 

If you arrive early, you will be asked to fall in line inside the basement garage of the building.  In our case, we arrived at 6:00 AM last Saturday and we were among the group that were allowed to immediately go inside the basement garage.  We then had to wait until 7:00 AM for the validation procedure to start.
 

The validation procedure has two separate lines and a guard will be there to guide you.  There are 3 computers setup for this step.  You will need to present the photocopy of your policy and other related documents.  The designated staff will then inform you and write down on the photocopied document the amount that you will receive. 

A separate "Senior Citizen's" line was also setup shown above on the right. 

Shown above are the procedures that you need to follow.  Step 2 listed here was no longer required last August 31 (this may change depending on the volume of planholders visiting the office on a particular day).  The schedule of the different batches is also shown on the left.

After your policy is validated, you need to fall in line again.  Depending on the type of your policy, you will be instructed to go to a designated floor to get your check:  5/F for Education Plans, 3/F for Pension Plans and 2/F for Life Plans.  

My wife and I needed to wait for about an hour before we can proceed to the 3/F so she can get her pension plan check. 


2.  Check Releasing - As instructed by Prudentialife, all planholders will need to present 2 government-issued IDs.
 

 After another hour of falling in line, my wife finally got her check.  Total time we spent at the Prudentialife office was 3 1/2 hours.